The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • HIPPA

    HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT

    THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

    The Health Insurance Portability & Accountability Act of 1996 (“HIPAA”) is a federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper or orally, are kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. “HIPAA” provides penalties for covered entities that misuse personal health information.

    USES AND DISCLOSURES

    Treatment - Your health information may be used by staff members or disclosed to other health care professionals for the purpose of evaluating your health, diagnosing medical conditions, and providing treatment. For example, results of tests and procedures will be available in your medical record to all health professionals who may provide treatment or who may be consulted by staff members.

    Payment - Your health information may be used to seek payment from your health plan, from other sources of coverage such as an automobile insurer, or from credit card companies that you may use to pay for services. For example, your health plan may request and receive information on dates of service, the services provided, and the medical condition being treated.

    HEALTH CARE OPERATIONS

    Your health information may be used, as necessary, to support the day-to-day activities and management of Home Medical Equipment, Supplies and Affiliates. For example, information on the services you received that may be used to support budgeting and financial reporting, and activities to evaluate and promote quality.

    BUSINESS ASSOCIATES

    Your health information may be disclosed to our business associates, such as subcontractors, so they can perform the jobs we have asked them to do. To protect your health information, we require the business associate to appropriately safeguard your health information.

    LAW ENFORCEMENT

    Your health information may be disclosed to law enforcement agencies to support government audits and inspections, to facilitate law-enforcement investigations, and to comply with government-mandated reporting.

    WORKER’S COMPENSATION

    Your health information may be disclosed to comply with worker’s compensation laws and other similar programs that provide benefits for work-related injuries or illnesses.

    OTHER USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION

    Disclosure of your health information or its use for any purpose other than those listed above requires your specific written authorization. If you change your mind after authorizing a use or disclosure of your information, you may submit a written revocation of the authorization. However, your decision to revoke the authorization will not affect or undo any use or disclosure of information that occurred before you notified us of your decision to revoke your authorization.

    INDIVIDUAL RIGHTS

    You have certain rights under the federal privacy standards. These include:

    1. The right to request restrictions on the use and disclosure of your protected health information.

    2. The right to receive confidential communications concerning your medical condition and treatment.

    3. The right to inspect and copy your protected health information.

    4. The right to amend or submit corrections to your protected health information.

    5. The right to receive an accounting of how and to whom your protected health information has been disclosed.

    6. The right to receive a printed copy of this notice.

    PIPER MEDICAL, MOBILITY & ACCESSIBILITY DUTIES

    We are required by law to maintain the privacy of your protected health information and to provide you with this notice of privacy practices.

    We also are required to abide by the privacy policies and practices that are outlined in this notice.

    RIGHT TO REVISE PRIVACY PRACTICES

    As permitted by law, we reserve the right to amend or modify our privacy policies and practices. These changes in our policies and practices may be required by changes in federal and state laws and regulations. Upon request, we will provide you with the most recently revised notice on any office visit. The revised policies and practices will be applied to all protected health information we maintain.

    REQUESTS TO INSPECT PROTECTED HEALTH INFORMATION

    You may generally inspect or copy the protected health information that we maintain. As permitted by federal regulation, we require that requests to inspect or copy protected health information be submitted in writing. You may obtain a form to request access to your records by contacting Customer Service. Your request will be reviewed and will generally be approved unless there are legal or medical reasons to deny the request.

    COMPLAINTS/CONTACT PERSON

    If you would like to submit a comment or complaint about our privacy practices, you can do so by sending a letter outlining your concerns to:  Customer Service, Piper Medical, Mobility & Accessibility, 1885 N.E. 149th Street, Suite B, North Miami, FL 33181, (866) 940-2030.

    If you believe that your privacy rights have been violated, you should call the matter to our attention by sending a letter describing the cause of your concern to the same address.  You will not be penalized or otherwise retaliated against for filing a complaint.

    You may also use the above address to contact us for further information concerning our privacy practices.

    This notice is effective on and after April 14, 2003.

     



  • Shipping & Delivery

  • Shipping

    SHIPPING DETAILS

    The majority of orders are shipped via UPS. Most items should arrive on your doorstep 3-5 business days after receipt of your order. Larger items like scooters, lift chairs, power wheelchairs, and some non-folding wheelchairs will arrive via a freight company, who will contact you to schedule a specific delivery time convenient for you.

    When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, please email us at customerservice@pipermedicalmobilityaccessibility.com or call Customer Service at 1-866-940-2030.

    SOME ITEMS MAY TAKE LONGER TO ARRIVE. THEY INCLUDE:

    Lift Chairs
    Lift chairs can take from 3 days to 4 weeks depending on the model, fabric and options you have selected. Any chair ordered with heat and massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call customer service for a specific delivery time. In most cases, we can check to see if the specific model that you want is in stock.

    Ultra Lightweight Wheelchairs
    Custom ultra-lightweight wheelchairs will take 2-5 weeks depending on the manufacturer. Please call about specific delivery times for your order.

    Power Chairs
    Most transportable and standard power wheelchairs ship within 2-3 weeks. Custom chairs with unique seating selections or other custom options can take from 3-4 weeks, depending on the manufacturer.

    Scooters
    Transportable scooters are shipped within 1-2 weeks depending on stock.  Most other standard Pride and Invacare scooters ship within a few days, and will arrive via freight. The selection of some accessories, such as special seating sizes, lighting packages, or cup holders, can delay shipment of Pride scooters up to 3 weeks.



  • Return Policy

  • Return Policy

    RETURN POLICY

    Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of delivery, must have their original packaging, and be unused.

    The exceptions to the above are that all cushions have a 15% restocking fee and all power chairs have a 10% restocking fee.  Ultra lightweight wheelchairs, sport wheelchairs, and any custom-ordered items are non-returnable. These non-returnable products are custom-produced by the manufacturers and are unable to be returned. 

    For any non-returnable items or items with re-stock fees you will be notified at the time you place your order.

    Piper Medical, Mobility & Accessibility take pride in assisting you in selecting the right product that offers optimum functionality. However, you may occasionally receive a product that doesn’t work for you, in which case, you may need to return an item, and our policy and procedures are as follows:

    To return an item, please call us at 1-866-940-2030 and speak with Customer Service. You can also email us at customerservice@pipermedicalmobilityaccessibility.com

    Include your order number, name, and the item number for the item you are returning. We will then contact you with shipping instructions for your return. We will also help you determine the best method for shipping your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT CONTACTING CUSTOMER SERVICE! To receive full credit, items must be shipped within 10 days from the day you contacted Customer Service and the shipping information were provided.

    If an order is cancelled once the item has shipped, our standard return policy applies.  You will need to accept delivery of the item and ship the item back.  If delivery of an item is refused, the return shipping costs will be deducted from the issued credit.  Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.

    Once the item is received we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within two weeks.

    Of course, if any item is defective, or was damaged in shipping, please call us at 1-866-940-2030 or email us at customerservice@pipermedicalmobilityaccessibility.com We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.